Last week I posted a…for lack of a better term…rant about how some service dog owners depict themselves in public when confronted by people uneducated about Service Dog rules. Honestly, I was expecting some negative feedback from the readers. In fact, and a pleasant surprise to me, the readers actually praised me or agreed with me….except for one foul mouth individual…but…you know the old saying…there is one in every crowd.
We here at Service Dog Tags are not your usual company. We do not advertise “Buy this and take your dog anywhere” We care about the rules and regulations and want to make sure our customers are aware of them so they can present their dog properly. Have we turned away customers we think are questionable? Yes we have. We will turn away anyone that states to us…in so many words…that they have no disability but just want their dog to go anywhere. Or that they have an ESA and insist that they will be calling it a Service Dog even after we have tried our best to educate them on the differences and what ADA says about ESA’s . We are doing our best to stop people from faking service dogs. The only sad thing about that is the possibility that they will just go to another company that does not care.
We also do not claim to “certify” or “register” any dog as we know that it is not required by law nor recognized by any government agency. While many other websites out there will do that, we refuse to scam the disabled. Think about it…how can an online company “certify” a dog if they have never seen the dog and watched it perform it’s duties? That is a clear indication that they are only out for your money.
Unfortunately the ADA clearly states that businesses cannot ask for proof that you need your service dog. In other words, they cannot ask for a letter from your Doctor. That puts us in a bind as we are a business. Until that particular section of the ADA is changed, that is an obstacle for us. Yes we can ask the two questions…Is that a service dog?…What does the dog do for you? (or similar). However…and I am sure you feel the same way when you see a fake service dog…allot of people are not honest. This puts us in a bind as well. This means that we have to sell our products on the honor system.
I guess this posting of mine got a little off track but at least you now know what kind of company we are. And if you hear anyone mentioning us as one of those companies that don’t care who they sell to, or allow people to fake a service dog, you can say that is not true and we are really trying to weed the “fakers” out.
I will wrap this up by saying thank you to all who handle themselves well in public and present Service Dog owners as upstanding citizens, not the foul mouthed ones that get posted on YouTube. If any of you ever need advice (not legal advice mind you. I can’t do that…sorry) on how to handle a situation, or need clarification of the ADA laws (which sometimes are about as clear as the Mississippi River) don’t hesitate to contact me.
Sussie and PTSD Service Dog “Gunny” the Dachshund.