I recently sent an email to my customers who purchased Service Dog ID Tags and asked which airlines they and their service dog had flown on and if they had incidents when they presented their Service Dog ID. The overwhelming results where that they had no problems what-so-ever. I was surprised by how many people said that they use jetBlue and the airline made it easy. The few responses I did receive about issues were scattered and no incidents where they and their service dog were not allowed to fly. Issues that did arise seamed to be caused by the attendant and not the airline. Many readers stated that they also took papers from their doctor just as back-up.
The airlines that people said they had flown on were: Southwest Airlines,Delta Airlines, Continental Airlines, jetBlue, American Airlines, US Airways, America West, Frontier Airlines, Alaska Airlines, Air France, KLM, Iberia and Spirit.
One reader responded that the issues she had had were not with the airlines but with Greyhound and Amtrak. Others responded that they had issues with airport security and not the airlines themselves.
I decided to put the feedback I got here and give those that wish to share their experiences with everyone. You can leave your comment right below. 
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American was great. We went to the Admiral’s club and they were great.
I have Rocky booked on a flight with us on Hawaiian Airlines next month and so far, the only thing that I’ve done was called Hawaiian after booking the flights for my whole family and requested a bulkhead seat and they gave us a seating code and told us to give the code to the check in counter after we arrive at the airport and asked for my cell number. I’ve never known Hawaiian to be easy at anything. They are not a family friendly airlines and their website isn’t designed to serve families like bringing a family to Hawaii is like taboo or something. I’m praying that everything goes smooth. Happy New Years to everyone and best wishes for 2010.
I recently flew on JetBlue with my two service dogs. The airline and its personnel couldn’t have been nicer or friendlier. They made my whole experience a pleasure. http://www.servicedogblog.com/wp-includes/images/smilies/icon_lol.gif
However, last year I flew with the two dogs on AirTran and the trip was a nightmare. Flying from Fort Myers into Philadelphia was without http://www.servicedogblog.com/wp-includes/images/smilies/icon_evil.gifincident, however, flying from Philadelphia home was unbelievable. AirTran did not want to allow the second dog to fly with me and told me to have someone come to the airport to pick up the dog as I could only fly with one service animal. I missed my flight because there was no supervisor to “solve” the problem. Eventually they did allow me to fly with the two dogs, however, going forward JetBlue has my business.
We flew Continental last year and encountered intense questioning at the check in counter. The manager was consulted by the clerk who demanded specific medical documentation. The manager, cognizant of federal law, inquired as to how our dog assists my husband in his disability. When satisfied, he graciously wished us a pleasant flight. On our return flight the flight attendant, initially not seeing our service dog, inquired about her after we were seated. Once satisfied, he notified the flight crew and we experienced no additional difficulties.
We flew from Hawaii to Oakland on Hawaiian, I carried the vet file with me, and once they read the letter signed by the dr they were fine, and even moved us to the bulkhead. I had no issue on the plane, we have a maltese and he slept on my the whole trip.
We flew Southwest for Christmas and no one even questioned him!
They also moved us to the bulkhead. It was a great flight!
did you notify the airlines in advance of your takeoff or did you just appear with the dog?
i and my mobility service dog Henry went the the DR this past Jan and Fed. we fly first class round class on American Airlines. the only issue was going from Chicago to Maimi. the flight filled up with mileage upgraders and the flight attentant said that, we were seated at the bluk head, that if we needed more room then i should have bought 2 tickets. the other 3 legs were fine, but they were not full. be wareful of this and that if you have a large dog, he is going to need space. Henry was very good as it was his first time flying. i do not call that service dog friendly, you, your dog 2 tickets.
I have a yellow lab Service Dog and have flown with her on American, Southwest, Alaska and Delta. I always call early on and request the bulkhead seat and tell them about my dog. I have never had a problem. If the fllight is not too full they always leave the center seat empty. If the flight is full they put a child there (their feet don’t reach the floor). My girl always curls up and goes to sleep for almost all the flight.
hi there!
I recently flew from Oakland to DC on JetBlue. I always call ahead and reserve bulkhead and let them know I am traveling with a dog, just to let them know as a courtesy on my part.
I had some trouble with the person booking it, but it ended up they were just new on the job and still being trained. Jetblue apologized up and down which I told them was not needed, no one is perfect and they were new and did not know any better.
The questions I was asked from the 2nd person who helped me (who apologized for the 1st person) were just what kind of dog it was (a Golden Retriever), how big it was, and what type of SD it was.
She asked if I had any paperwork and I just said I only had the backpack and the ID given to me when I graduated with the dog, which she said was fine.
At the airport I removed his backpack so they could scan it and let them pat him down and inspect him. No problems there.
Jetblue was awesome and so was OAK and Dulles airports, no problems at all. No one asked to see any type of paperwork. They boarded me and the dog first, let me take his pack off and store it in over head so he would be more comfortable, checked the wheelchair at the gate, left the middle seat open as the flight was not full, etc.
There was a problem with someone’s little Yorkie not fitting under the seat. I felt bad for her as she had to leave the plane. When she commented why the large Golden could be seated on the floor in the front, the flight attendant was knowledgable and told her about service dogs.
I had one person ask if they needed anything special to bring their pet dog on board disguised as a service dog. The woman behind her scolded her before I could say anything.
It was my dogs first flight and he did well for such a long flight. I however, can’t use the restroom on a plane and I dread the thought of long flights. I find the trick is no fluids for 12 hours! Oye.
Anyway, that’s my recent experience! Cheers
I have a 6lb Morkie( 1/2 Yorkie-1/2 Maltese), a self trained Service Dog for a hearing disability resulting from my occupation as a pyrotechnician (fireworks displays). We have traveled extensively together on several airlines.
We avoided the fancy restaurants at the Wynn, out of respect for the patrons who were paying over $50.00 per person for a unique dining experience. We ate at Red Lobster off the strip and were received there very well, without being asked for any documentation, but showed our card anyway.
Recently we traveled to Las Vegas, flying on US Airways through Salt Lake City, Phoenix and finally LV. Overall we were treated well by TSA and flight crews. Sparky is so damn cute and tiny, it was a miracle I wasn’t married before we returned from las Vegas.
We stayed 7 nights at the Encore by Steve Wynn. This is probably the nicest Resort on the strip. We were received well at check-in after presenting the U.S.S.D. Registry wallet card. Security Staff in the Casino and at entrances to the resort were kind, but watched us very closely at the tables and as Sparky was passed around the slot machines by cute girls, to press the “spin button” on Wheel Of Fortune machines. The totally amazing cocktail waitresses loved Sparky!
The pool areas at the Wynn and Encore were the most challenging, even with a tiny, cute, well behaved and silent little partner. We were checked for documentation at the pools several times and snubbed by some of the waitresses.
We did the Hoover Dam Tour as well. He was checked very closely again for documentation there, but he was thoroughly enjoyed by our tour group. He pee-pee’d at will, all along the way on the stone walls of the small tunnel.
I used the U.S. Service Dog Registry Card and Certificate much more than the Photo ID Cards. The Photo ID cards are just “eye candy”, but do help in some cases. The U.S.S.D. Registry Wallet Card and Certificate are a MUST and make traveling with my little boy a breeze.
The Photo ID Cards that attach to the animal need more pet owner contact information on the back of the card, and other minor improvements as well.
Overall we have been treated very well on our travels. One thing Is for certain…THE SMALLER AND CUTER THE ANIMAL, THE EASIER YOUR TRAVELS WILL BE. LARGE SERVICE DOGS WILL HAVE A MUCH MORE DIFFICULT TIME FLYING, STAYING IN RESORTS AND EXPENSIVE RESTAURANTS.
Sparky n Me
My dog, Delta, is always with me. This past Nov. I drove to FL from NY and at one trucker rest stop I was told I couldn’t have the dog with me and I’d have to leave. They only allow guide dogs for the blind (little did they know at that point I was temporarily blind in my left eye). The other diners around me were saying to leave me alone, I was in my rights and Delta is a service dog. Anyway, I eventually told the asst. manager to call the police to have me removed, but I’m sure I would “win”. As it were, they called the owner of the particular fast food place where I was eating. He couldn’t apologize enough for his staff. He said an educational seminar about service dogs was in order. Oh how we have to educate the public.
I think the best one was a manager of a grocery store confronted me about Delta. He wanted to know if she was going to jump in his meat case. Well, I’m sure I could teach her that, but that’s NOT her normal job. Please note: Delta is a small sheltie. She stands a little ove 13″ at the shoulder so I think I’d actually have to pick her up to jump in the meat case.
Or the restaurant owner who asked me when I was leaving if the next time I come in would I please sit in the corner. And when I go to the ladies room could I please leave my dog. Um, the answer to both inquries is “NO”! I have not been back to that particular place.
On a flight back from Fl last Feb. the attendents asked if I wanted to sit in first class to give my dog more room. Well, sure! It really wasn’t necessary as Delta doesn’t take up much room, but hey, if they are offering I’m accepting.
Aftermaking my flight reservations online, I always call the airlines to advise them that I have a service dog. When I get to check in, there has never been a problem.
My service dog Lilly is always with me and although I have not flown with her yet I have rarely encountered any problems when she’s with me.
She is always at my side and the most common problem I have is everyone wanting to talk to me about her.
I’ve had some uninformed people challenge me but I just ignore them and continue as if nothing happened. If they persist I simply quote the law and they leave me alone.
I have flown on South-West Airlines many times and never had a problem with my service dog that is a husky wolf mix. Nanuq (my service dog) Needs too wait while I go through the metal detector and then let the TSA do a pat down because of his coller setting off the detector. The first time he did this process was very interesting, none of the TSA employees were familiar with the procecdure, this is it:
(1) You are to remain in control of the animal and the service animal is never to leave your custody.
(2)Your animal must submit to a pat-down if it should set off the metal detector.
I’ve had a variety of experiences with my Yorkie who is 5 lbs.
I find that there are more restictions on buses (Trailways, Grreyhound) and trains (AMTRAK) and feel that is often a problem when you live in Manhattan and don’t have a car. There are lots of places where you rely on other modes of transportation than a plane. My 2 experiences on Northwest and Delta were fine. I did have to pay for the dog to go under seat and she was not allowed out of carrier. I hope that these restictions mentioned above would be addressed by organiztions like Spot and the general public. i was wondering if anyone has had these similar problems or do they just sneak the dog on which i’d rather not do.
Evie McMurray stated Northwest and Delta made her pay for her dog and that she had to keep her dog in a carrier. If her dog is a service dog she should not been required to pay and keep her dog in a carrier. Are these Airlines not complying with Federal Regulations. I am wondering if your company can check and make sure these Airlines know that they are not to charge a fee for service dogs?
Aloha I appreciate all your information, however where do I get U.S.S.D. paperwork ? I have all my Dr’s Letters , However I’m moving back to the mainland from Maui after thirty years, I need good hospital, and DR’s that have more information of my sickness, I will pay for my old service dog, and my Airedale ,good homes in Seattle, And my 13 year old weights 85 LB and Hawaiian tells me she is to heavy and N.W takes us Maui Dallas, Seattle, Portland.Much to long a fight for my service dog and myself, I’M to sick to sit that long two days,My service dog is small, but does anyone have any suggestion on my service dog going the bathroom? small diaper? I do not want to act to strange? Both my dogs that will be in the Belly of Plane,I call Gargo I would guess, I found good homes in Seattle, Maui does not have great dog care except a owner ,that loves their fur family.Know one Will adopt my over weight ridge back, she is 13 and only had love all her life, My fault she is over weight, I can no longer walk them, she is strong, but has hip pain now from over weight.So I guess my only other choice is to put her down, my heart is broken, A Seattle home would be better then tied up in the heat foe the rest of your life, My heart breaks all the ignored dogs ,tied 24X7 with no human contact, and the Maui Humans Society will do nothing, as long as they have food and water, rips my heart out.That is why I guess Kahala is better put to sleep, I will try Graigslist first but people want young dogs, Broken heart. Mahalo & Aloha Janis Lee
it was a pleasent trip and everyone was quite helpful except for this one flight attendant. I booked my flight well in advance and they told me what i would need to get back into the country and the DR wanted the same thing. this is all fine and dandy, except for one thing. we had a lay over in Miami and the airports (large airports) do not facilities or take pity on where our service dogs can relieve themselfs. the place is full of police dogs and i asked where do they take their dogs and was told he was on duty and could not be bothered. i took Henry outside and he tried and with hardly any grass he ended up holding it from Maimi to the DR. there is still alot to do. these may be small things to some but they are large issues when it comes to our friends and when working they are always there. we need to do more than educated people in our country. in the DR they treated us with lots of respect, believe it our not being treated with more repect in a 3rd world country than we are at home.
Thanks from Herny and Gary.Jacob his friend
I live in California and we have thought about going to Hawaii the main island, has anyone had any problems getting off the plan with a service dog do they try to put them in quarantine? I heard Hawaii is strict, how did people treat you
. Also has anyone taken a Fall tour of Vermont, Maine, etc. with your service dog.
Thanks Robin
Aloha Robin B, I Live in Hawaii and Hawaii is strict, but the Law is suppose to be no Quarantine for service dogs, that is suppose to be everywhere in The United States, However I would call or go on Line to quarantine Hawaii, It should state all rules but it is located at the Honolulu Airport, I called them with all the rules so I made no mistake, because if you cannot get your air fair back but get your rabies shots now at home then you wait 60 days your vet reads results sends to Kentucky UN It takes them about a month to get it back to your vet then your dog gets second shot count 90 days, then cleared to travel back and forth, as long as you keep rabie shots current, that is good even if you never go back to Hawaii, other places you travel ,your dog will be safe in third world countries, I could not believe they would not let the President to even bring Bow, but you have to be six months old for first shot, and this whole ordeal called home quarantine,took me 10 months with all the waiting for notices. But I still think service dogs have to be waived.Hope this helps a little.I will not be back to Hawaii unless to see my friends, thirty years on a rock ,way to long wish I had the insight to leave before I became sick.Aloha Janis Lee
I had a big issue with Continental, since they called the FBI to meet me at the gate for “sneaking” a dog on the plane. Even though I had pre-boarded in order to get my dog settled in, and even though I’d been questioned at the desk before pre-boarding. Agents met me at the gate and they were confused as to why my clearly labelled service dog was an issue. Nothing came of it.
JetBlue was amazing. They originally messed up and changed my seat from bulkhead to exit row (the emergency one), but they quickly resolved the issue when I pointed it out.
I flew Continental again more recently without any problems. I’ll be flying them again in a few days, so hopefully nothing insane happens like that one time.
I flew on 3 Southwest Airlines flights over the Christmas Holidays and they were SUPER. Couldn’t have been more friendly and helpful. On one fight an attendant even offered to get Tiffany her own water (I shared my own with her on the other 2 flights.)
The airports I went thru were Los Angeles (LAX - destination), San Antonio (home port) and Phoenix (Shy Harbor - layover). This is the first time I’ve requested a wheelchair in the airports because the walk is usually so far from curbside to the gate (I’ve had 4 back surgeries and can’t walk a long way, or stand for long.) The skycap(?) that assisted me in San Antonio was fantastic. It was Tiffany’s first flying experience, and now that I know how well she did, and that a wheelchair can ease the hassle, I look forward to flying again. Lately I had come to dread it, but now it’s a pleasure. Altho my how flight had an unavoidable layover, which made for a long day. In the future I will stick to non-stops. Thank goodness Tiffany has a good bladder!
To Evie McMurray, My dog, Tiffany, is a 15 lb terrier mix. We brought a soft-sided carrier to the airport, just in case, but Southwest Airlines knew that a service dog doesn’t have to be in a carrier, so I didn’t have to use it. I didn’t realize I could request a bulkhead seat, but we managed to get one on all 3 flights. I made Tiffany a little portable bed by folding a cheap fleece blanket to size and sewing it around the edges and diagonally. She quickly learned that was “her spot”. It’s small enough to roll up and carry in a tote bag, so I take it to restaurants, too, and put it under the table (I prefer a booth - she thinks it’s her temporary den!).
I have traveled with Rufus(my yorkie service dog) on Southwest. every time i have flown i have been treated wonderful and he has always been treated the same. well except for ONE TIME. unfortunately we flew the first day they started allowing pets on board. we were treated horribly from the minute we checked in, the ticket counter and gate personnel on all stops were rude and made it a horrible trip for us. but before and since Southwest has been wonderful. the TSA has always been super as well.
We took my ‘yorkie’ service dog to Italy last summer. Flew on Delta and they were great. Booked the flight a long time ahead and told them I have a service animal. We had his paperwork from the vet, the USDA, my doctor’s letter, and the photo id tags. He wore his vest, but most of the time I carried him in his Sherpa bag because I’ve found that a 7 lb. dog can easily be stepped on, in large crowded public places. I often take him into restaurants in his bag, because people in general don’t understand about service animals. In Italy as in much of Europe, it’s wonderful because you can go pretty much anywhere with your canine helper, and no one cares. Once Delta people knew that he was a service animal with proper papers, they were extremely helpful and courteous. I find that as long as you have all of the documentation that proves that your dog is really a service animal, and you handle yourself calmly and keep it on a more ‘professional’ kind of level, often those in positions of “authority” seem to treat us well.
Wondering if anyone has traveled on El Al to Israel ?
All my flying with my service dog was prior to getting my Service Dog Tag, so I don’t know how that will help. I flew American/American Eagle and they were super! I had told them ahead of time and on all but one leg in American, flew bulkhead. I was kicked back a few rows on one flight, but those sitting in bulkhead had much more serious health problems than I did, and I had a great seat partner - we both just carefully placed our feet and it was fine. American Eagle was absolutely wonderful - I got the whole back row on those flights! Unfortunately, my experience with Northwest sucked big time. Even with the advance notice, I had to fight each leg of the flight. They bumped me back on one leg and then said that my girl had to be by my feet, but there was no room. Those in bulkhead were just fine (ie, didn’t need to be there for health reasons) and they finally ended up switching me with them and putting me back in the seat I had originally booked. But they were nasty about it.
I will be flying Southwest later this month. Sounds like I won’t have any problems from what I’ve read here. And my hometown airport does have a doggy relief area.
I do try to book window seats so that my seatmates don’t have to crawl over my girl
Why would anyone need 2 service dogs ????????? AirTran Ft Meyers to Phili ????
I’m VERY disturbed by those who have posted and talked about how cute/tiny/adorable their “service” dogs are, and how some put them in carriers to make it “easier” (for whatever reason) and so on.
A service dog isn’t meant to be passed around to a bunch of “cute girls” playing the slots, or to be hand-carried like a baby.
A true service dog is doing a JOB. You don’t treat them like a PET - at least not in public. And you don’t allow OTHERS to treat them like a PET, to distract them from their JOB.
There are way too many people using SD products - an unregulated business - to get their animals through doors - whether on an airplane or into a restaurant or grocery store.
If you have a LEGITIMATE SERVICE DOG, you’re last concern should be about whether the dog is “allowed” or not or is CONVENIENT or not. You just DO it. And if someone confronts you, you stick to the ADA language - even if that means calling 9-1-1 to have the LAW enforced. You don’t give in to providing them with doctors’ papers - that’s none of their business! You answer the legitimate questions: Is that a service dog? What service does it provide?
You don’t get all giggly, gushy and googley-eyed about your dog. They should be an extension of you like your arm/legs. You don’t bring attention to your own arm or leg, do you??
Of course, if you’re dog is not trained, is not truly providing a LEGITIMATE service as recommended/supported by your doctor, you have no business passing it off as such.
For those of you getting your FAKE “service” dogs access in an ADA situation, SHAME ON YOU.
It makes us REAL service dog owners have to deal with stupid questions from places that would otherwise never have blinked an eye in the first place.
Sooner or later, service dog access is going to become government-regulated because of self-entitled idiots like many of you who bring your pocket pet or house dog along for the ride.
P.S. - Yes, I have traveled extensively with my service dog, on airlines and cruise ships. I have experienced unquestioning acceptance as well as been held from a flight because of ignorance in the industry.
service dogs DO come in all sizes. and the attitude of a “pocket dog” is what causes those of us that do have small service dogs all the problems. it seems some people with the more normal size service dog dont believe a small dog has the qualities needed for a wonderful service dog. that is why i had such a horrible time the day after SW started allowing pets on board. my yorkie works hard for me. i have ms and other health problems and would not be able to go anywhere if not for him. yes i agree some people do misuse the items for service dog, but bad attitudes dont help either. i have friends with all sizes service dogs from lab/st bernie mix to shih tzu and my yorkie and all the sizes in between. if people in the airline industry just used common sense and the rules they are supposed to know none of us would have any problems. i worked for the airlines for over 20 years. i KNOW THEY ARE TAUGHT THE ADA INFO AND REFRESHED ON IT EVERY YEAR. so if they give ANYONE a hard time, it is because they are lazy or in a bad mood.
Since i must claim ownership to some of the statements, the last 2 i have read really make since. i really want to know who uses 2 service dogs and what is there use. i am going to hold my thoughts on that one until more edification. the last one, you hit it on the bullit. there are degees of service dogs, but a companion dog is not a service dog. my service dog is a Bernise Mountain Dog, well over 100 lbs. that is the type of dogs i am talking about a real “SERVICE DOG”. getting him in the seat and at my feet and expect him not to have him move for 5 hours, someone is on something. the next time i fly and it would have to be a real good reason, i will buy 2 tickets way in advance to get them at a price someone that is disablity can afford. then we would have room and there would be no error from the airline. there are lots of people that do not even pay to fly and we should expect our service dogs get the same treatment. i buy, tell the airline and they x the seat beside me.
everyone of you have a nice with
blessings
Jacob
yep Jacob there are degrees of service dogs. i can not do anything without my SMALL fellow. he lets me know if i am able to go out, when i may have a flare up and when to take my meds. ms is a very odd disease, but having him sure does make it easier. i can understand buying 2 seats. and i think the airlines really ought to look into allowing us to purchase a second seat at a discounted rate. they allow over sized people to purchase a second seat at half the rate of their ticket, why not let us purchase one at half the rate of our discounted rate. with more and more people finding that they can continue on with some semblance of the lives we once lived with the help of our partners why not do something to help us continue to fly as well. i am sure there are just as many “fake” dogs out there flying with their owners and most of them are unfortunately small. i dont understand why they do it, but i know my “little” dog works super hard for me. i also know at some point in the far off(i hope) future i will need a much larger service dog to help with mobility for now i am thankful my little guy does all the hard work he does. God Bless you all and i hope you have only good experiences on the airlines. AS I SAID I WORKED FOR THE AIRLINES FOR OVER 20 YEARS. I WILL PASS ON THIS LITTLE BIT OF ADVICE. IF THEY DO GIVE YOU ANY TROUBLE, HANDLE IT WILL GENTLE DEFIANCE. IF THAT DOES NOT WORK, ASK TO SPEAK WITH A SUPERVISOR OR EVEN THE MANAGER. ANGERING THE EMPLOYEE WILL ONLY CAUSE MORE TROUBLE FOR YOU AND YOUR DOG. IT WILL BE VERY STRESSFUL FOR YOU SERVICE DOG. THIS WILL WORK. IF THE SUPERVISOR IS FACED WITH AN INQUIRY FROM THE ADA THEY WILL STEP BACK AND SEE THEIR EMPLOYEE NEEDS SOME RETRAINING. good luck to you all
I travel with my emotional support dog - a 6 pound maltese. I have never had a problem until now. A week before our last trip I received a call from the special service desk from American Airlines informing me that we had to check in 2 1/2 hours prior to our flight because of the dog. The gentleman(?) told me it was a new ruling from the department of transportation as people have been bitten by service dogs and we had to check in so early so he could be observed@!!!!?? I was furious. I asked if and how he would be observed and who would be doing it. No answer to that. We did not check in early. No one at the counter knew anything about the ruling and we all decided it was just another way to inconvenience us.
Re. size of service dogs: I’m not sure if my dog is “small” or “medium”. She’s a 15 lb terrier mix. I’ve had 4 back surgeries, and I have a bad knee, so she picks things up for me. If I’m at home, she’ll jump up on furniture to give me the item, so I don’t have to bend in the least! She can retrieve things that roll under a table, etc, where I would definitely have to bend and twist to do that. Another reason I have a smaller dog is because I’m only allowed to lift 20 lbs. If I had a larger animal that got sick or injured, I couldn’t pick them up to take them to the vet. I also have a 50% hearing loss in one ear, so she alerts me to sounds. And yes, she also provides emotional support. In fact, my pain management doctor gave me a prescription for a service dog, to distract me from my pain. Sometimes distraction is the best medicine (per Dr. Gott’s column in some newspapers). We were BOTH trained by a professional dog trainer.
Sandy by no way do i declare that i am an expert on this subject and i am sorry if i may have sounded that way. yes your case fits i would think. this whole matter needs to be addressed and i feel at the national level. i say this as you follow Missouri laws and travel to Florida and there is waiting, another set of standards. again maybe this is an issus for AARP, but that is not fair as we most likely have more service animal use in a much youger crowd
Blessings to everyone
Jacob
My girl, Princess Scruffy and I travel alot and have never had much of a fuss by anyone other than those who are not educated in ADA rules. She is a 7lb Yorkie and yes, cute as a button and more well behaved than many ‘people’ we encounter. I have found American air as well as Quantas to be great airlines to use & the flight attendants love her so much I have many phone numbers given in case I need directions, lol. In las vegas I stay at the Mirage alot & only once had to adjust a security guards attitude towards us, but once done the message got out. The maids are cool also when they SEE they have nothing extra to clean up, Scruffy is of Royal blood & would never soil the insides of rooms & she has a food tray her food/water sits on thanks to In-N-Out burger. I have never carried a Dr. note, her service ID tag has always been 100% good to go. Good luck to everyone!
An emotional support dog is not the same as a service dog. people passing off their pets as service dogs in order to gain access to air travel is wrong. You should be ashamed of yourselves, a small dog can travel in cabin for a fee. Buck up and pay to have your lap dog in the cabin. Your taking advantage of the system causes nothing but problems for people with legitimate service dogs.
Traveling with a smaller dog would be more easy then a big dog.
I have a 50 lb standard poodle we went through a training program and she is cert. There were two small dogs in our class both under 10 lbs a mix breed and a maltese. one alerted to blood sugar and the other to seizures, they both picked up droped items and went for help as well. The program I went through also trains alot of PDST for Vets.
I have RSD my dog helps me with many things. and she also gives me emotional support. I sometimes get question because she is not a lab or golden retriever some people think those are the only breeds used. The law will most likely change making all SD certified because so many people do pass of pets as SD. once when traveling I had a lady ask me if she could buy a vest for her pet dog. Of course I told her the rules and law.
Everyone have a good day, Robin
Hello Everyone!
Just wondering if anyone has a service animal out there that is not a dog? I have a primate and was wondering on how the airlines treat primates? I can hardly go out into public without being followed and questioned I assume due to the nature of the species.
Gotta look at this….a real SERVICE dog
http://www.youtube.com/watch?v=BGODurRfVv4
Just a quick update, my flight to Honolulu isn’t until next month but I wanted to touch on a few things. I booked my flights on line due to FF Miles and then called the airlines to request a bulkhead seat for me, Rocky and my family. Hawaiian did ask what kind of dog Rocky is and how much he weights. I told them that Rocky is a German Shephard and weighed 66 lbs as of a month ago at the vets office. No problem there.
Now the state of Hawaii is a different story. Even though my vet informed them that Rocky is a service animal,they insist that I get a letter from my doctor stating my disablities and why I need one. Now, I have a really great doctor and his response was this. He asked for the phone number to the quarantine office in Honolulu and called them himself. He told them that he could not violate the ADA Act of 1990 or doctor vs patient privatcy act and told them that he could not risk losing his license to practice because they are willing to break federal laws. He did state to them that I have a overwhelming and valid reason to have a service animal and told them that he’s been treating me for three years and to take his word for it. Hawaii then called me and asked if I could wait one more month until Rocky meets his quarantine date in February. I told them that I would since they were not giving me a choice in the matter. What they did offer was to meet me at the gate when I arrive instead of being escort to the other side of the airport in Honolulu. I must fax all my flight information prior to departure. Just to let everyone know, it takes up to two years to get any animal into the state of Hawaii if you follow their protocal with the shots,waiting periods,more shots,more waiting periods,blood tests and again,another waiting period of 120 days each mind you. You can fly there sooner and put your animal into quarantine but many of these animals die within a week or two of being release from quarantine. Animals pick up strange things from other animals going in and out of these quarantine sites. I don’t recommand taking this route if you love your pets and service animals.
If you do take your service animal to Hawaii, keep in mind that the Quarantine Office closes at 4pm HST and they are closed every other Friday for Furlough Fridays. Plus Rocky needs a certified Health exam by the vet within 30 days of travel and a special Flee and Tick Drip within 14 days of arrival and must be groom the day before arrival also. Not easy at all.
Back to the flight. I will report back to this website after I get settled in Waikiki and let everyone know how things went. I don’t like surprises but I have a feeling that there might be a few.Aloha and Mahalo!
WOW! I heard it was strict. Do you have to get all of Rocky’s shots again before you go and wait one month after his shots? Is that what they mean by quarantine date? What if your SD’s shots are not due yet, say the just had their shot in August. Hawaii makes the SD take all the shots again?? I guess I can understand the bath and flea dip but if their shots are current I don’t get the wait until February quarantine thing. Maybe we will rethink going to Hawaii. Todd I hope all goes OK with this for you, Rocky and your family. I think you are brave for taking it on, let us know how it goes.
Best of luck, Robin B
I loved your article it has great information. I think you and your readers might be interested in another article I found, about dogs and dry eyes.
http://www.whatistheeye.wordpress.com
People need to realize that service dogs perform a plethora of tasks and many disabilities are NOT visible. A person does not have to be blind, paralyzed or have CP to legitimately have and use a service dog. My service dog happens to weigh 4 and a half pounds and yes, he’s darn cute. Darn cute doesn’t save my life, but being awakened when asthma severely restricts breathing during sleep, does. It’s amazing how I must explain my service dog to others who think a service dog has to be medium to large and perform a “visible” task. I can appreciate the video about the “SURFice” dog and the benefits that dog has provided others. My service dog is not “at-work” when I fly unless I fall asleep. He is not “at-work” in the grocery store or any other place I take him. Why would I take him to the grocery store and other places? He was only used to being around me. Consequently, the first time I flew to a conference with him, he did not do well around others. I have socialized him so much, he is wonderful at flying and traveling now. There is no need for him to wear an uncomfortable vest when he is not working to satisfy the concerns of others. There is also no reason for him not to get the attention he craves. Many lap dogs do crave attention and are quite playful. I carry him a lot in crowds as crowds can be a danger to him due to his size. It is time for people to stop judging others and realize people eventually have to account for what they do. The ADA protects legitimate service dogs and their handlers. However, nothing protects service dogs and their handlers from ignorance.
If a service dog bite another service dog, what is the process in order this willnever happen. Who do you go to? Any suggestions?
Thank
Re. Margiy’s message - Most of her message applies as well to my dog, Tiffany. She is only 12 lbs, but one of the functions she performs for me is that she picks things up for me so I don’t have to bend or twist (especially if something rolls under furniture). I’ve had 4 back surgeries, and still have severe arthritis, so I am under doctor’s orders to avoid bending, twisting, and lifting as much as possible. Tiffany can’t pick up anything heavy, but that’s not a problem because I can’t either! What I usually drop is my keys, or a piece of paper. Even if she didn’t “work” in public, I would take her along, to reinforce our bonding. I do allow people to pet her on occasion, but I don’t encourage it. I’ve never been anywhere that was so crowded I was worried about her being stepped on, except in airports. In that case, I need a wheelchair, so she sits on my lap.
taylor,
While it is true that emotional support animals are not service animals, they are still able to fly with their disabled owner without a fee (as per the Air Carrier Access Act). The airlines can require a letter from the prescribing doctor as to the necessity of the emotional support animal, as well as requiring 48-hour notification in advance of the flight.
There are definitely people who try to take advantage of this. However, with the requirements for an emotional support animal to fly, this is becoming more difficult. I would also like to remind you that animals other than dogs can be emotional support animals - for example, I have an emotional support cat to ameliorate my mental disability who travels with me on airlines. She is not a pet, and her traveling with me is essential.
So you can see it, a good explanation of the Air Carrier Access Act is here: http://servicedogcentral.org/content/node/258. I can also provide many more sources if you are interested, as I have done very extensive research on the subject.
My awful experience on Delta:
I was assigned to seat 1B and had my service animal lying in my lap. The flight attendant, Susan, told me that I needed to place the dog in his carrier for the flight and that I would need to move to another seat so that I could store him under the seat in front of me. I discreetly explained that he was a service animal. The flight attendant said that didn’t matter and that I needed to move seats. I explained that I had traveled with my service animal on a number of flights and that I did not understand that to be Delta’s policy for service animals. I was very courteous and tried to be as discreet as possible as I was starting to notice several other passengers begin to stare and I was getting embarrassed by the whole thing. Even so, the flight attendant spoke even louder and said she did not care what I had done on other flights, this was Delta’s policy. I asked her if she would like to see my documentation. She then got even louder, laughed at me and said she didn’t need to see my documentation because it wouldn’t matter, it would not change the policy, she continued to laugh and look at the men who were staring from across the aisle and gave them a “look” (to me, the look said, what is wrong with this woman and why is she arguing with me). It was very embarrassing and from that point on her tone became very condescending. At this point I was mortified and most of the other passengers were watching on. At that point I decided I would just do what she asked because I just wanted to end the whole scene. I could tell I was turning very red and I was sweating from the embarrassment and just wanted it to stop. I asked her where she wanted me to move and a woman in 3C volunteered to trade seats with me, so I did. When I got up to change seats I approached the flight attendant one last time to discreetly let her know how embarrassing that what for me and that I wished she had handled it more discreetly. I also told her that I really thought all of the airlines were pretty much in line on this policy and that I had double checked it online before my trip and had also notified reservations in advance. I then took my new seat and could not even look up because I could feel everyone staring at me. It was awful. Then the flight attendant came back to my seat with the policy manual and began reading the policy on in cabin animals (not service animals). She read several lines from it in a tone that can best be described as “I told you so.” Again, very embarrassing. I waited for a pause and explained that was not the SERVICE animal policy. She then stopped, went back to the cockpit where the 3 crew members continued to research. She finally came back and asked to see my doctor’s letter (the same letter I had offered to show her much earlier). I handed it to her, she read it and said ok. I looked at her and waited for an apology. She only explained that she was new and that this was her first service dog and she was under a lot of pressure. I then told her that if she was new and unsure of the policy, that she should have listened to me when I told her that I had done this many times before and then confirm it in the policy manual DISCREETLY. I told her I was mortified. I was tearing up and wanted to leave the situation. To make matters worse, the plane was delayed and we were stuck on the plane all told, almost 3 hours and the lavatory was out of order. Since I was starting to cry, I really wanted to go to the restroom, but I was not even able to do that. It was one of the most humiliating experiences of my life.
I’m getting ready for my flight in two weeks from Seattle to Texas, i can only imagine the kind of ignorance that i am about to recieve when it comes to my service dog. I’m in the military, as a wounded warrior from being injured in the line of duty, i have a miniature mastiff who serves as my service dog. However i get looks and questions constantly about my SD’s “looks” people seem to think based on a dogs looks that they will either be yappy or try and eat small children. I’m hoping my flight goes well. It’s on Alaska and American, which i have had no problems with. This is my first time flying with my SD and i thank you all for the great posts, i’m truely informed and have been preparing my dog within a petsmart class with a professional trainer specifically for this trip as she has never ridden on a plane. I have a hip to ankle injury, making it hard to walk as well as severe PTSD. I just hope all goes well.
Jessica - Good luck to you! If it doesn’t work out GREAT - I recommend you try Southwest next time. I checked, & they fly from Seattle, & I know they fly to San Antonio & Dalls/Ft Worth. I just returned to San Antonio from Los Angeles yesterday. The airline personnel were SUPER nice and helpful, asking a couple of times if my dog needed water or anything. Of course, I have a 13 lb dog. (How big is a miniature mastiff?) With SW, there’s no advance seating, but disabled people get to board first, and while you’re waiting you can request a bulkhead seat. I use cubside, Shycap checkin, and request a wheelchair because I can’t walk from the outside curb to the farthest gate, where my flight always seems to be
I’ve never flown another airline w my SD, but SW really expedites the process, from curb to gate. One drawback - the flights I was on had no food service. I think all SW flights are like that. They have good snacks, but not enough to sub for a meal.I hope you have a great flight - I’ll be eager to hear your report afterward. Andy THANK YOU FOR YOUR SERVICE TO OUR COUNTRY - meaing, to ME.
Here are 5 simple guidelines to make your flight relaxing and enjoyable with your service dog. I have traveled extensively within the U.S. with my Yorktees Hearing Service Dog using these methods.
and be polite as you proceed through the screening and boarding process.
1. Call the the airlines carrier you will be flying with, well before your departure date. Tell the agent your reservation confirmation number. Inform the agent that you will be flying with a U.S. ADA Trained Service Dog, and you would like bulkhead seating.
2.When you arrive at the airport for Security Screening, Advise the TSO that you have a Service Dog and you will be going through the the metal detector as a team (i.e., whether walking together or with the service animal walking in front of or behind you). Make sure you place ALL metal in the plastic bins from you and your Service Animal BEFORE you walk through. I use ALL plastic, vests, harnesses, collars and tags that identify my little boy as a Registered Service Dog , to avoid a detection alarm, further invasive screening and delays. Have your U.S. service Dog Registry Wallet Card ready to display. Have a copy of the ADA U.S. Service Dog Federal Regulations in your pocket, ready to show the stewardess upon boarding and seating. Smile
3.When the gate agent announces “begin boarding” line up quickly with the Elite Members, elderly, handicapped and special needs passengers. You will board first and be seated and settled in, when the remaining passengers are boarding.
4. If you have a small and cute lap dog that is properly trained, keep it on as leash and have it remain quiet and still in your lap. If you have a large breed of Service Dog….IT MUST BE VERY WELL BEHAVED AND TRAINED TO STAY ON THE FLOOR BELOW YOUR FEET. If you are fortunate to have an empty bulkhead seat next to you, have it stay still there. Remember you can be removed from the flight or asked to place the animal in a crate or carrier if it is barking and disruptive. Make certain your Service Dog is well behaved and trained before you travel by air with it. Don’t be afraid to ask for a cup of ice or water for your Service Animal.
5. Go to the following web sites for reference and to PRINT several copies of the ADA Federal Regulations on Service Dogs, to display at airports, restaurants , checking into hotels and public venues.
TSA Rules And Regulations http://www.tsa.gov
U.S Dept. Of Justice ADA Service Dogs http://www.ada.gov
U.S. Service Dog Registry http://www.usservicedogregistry.org
I hope these guidelines and contact information will help all of you who have had trouble in the past or never have traveled with your service Dog.
HAPPY TRAILS TO YOU
Sparky n Me
Thanks Sandy, my minature weighs in at 75 lbs…i’m worried we may have some problems because she looks like a pit bull but she doesn’t act like one, she is to mellow to be vicious towards anything…and i think she’ll sit under my legs, she sleeps all the time when we get a break anyways…should I not feed her the night before and then not feed her till we get to Hood? I’ve never traveled with my service dog, and she can hold it pretty long, but still thats a horridly long venture on a plane, and this is her first plane ride. I have horrible PTSD, and I HATE flying…but such is life when you have limited time and your husband is 17,000+ miles away and he is leaving in June for Afghanistan
I’m nervous about that!
To Jessica - I’m not an expert, cuz Tiffany has only flown 5 times so far. The longest time Tiffy had to “hold it” was 8 hours, which she did with no trouble. I pickup her food dish at bedtime the night before (normally we allow “free choice” I think it’s called, where dry food is available all day), and give her minimal water in the a.m. and on the flight, and she does fine. Tiffy’s relatively young, tho, and has a great bladder
I was disappointed, tho, that the airports claim to have “pet areas”, but as far as I could tell in the 3 airports I was in (LAX, Phoenix and San Antonio), the pet area was any patch of dirt or grass you could find outside the airport building. Maybe I just didn’t ask the right people (skycaps). If you will have time to take her for a walk during stopovers, I think that would be great, but you’d have to go back thru security again. 8-( Maybe others have flown on long flights like yours and can give you better advice than I can. If you let me know when you’re going, and if you’d like, I’ll pray for a smooth trip with easy connections and no hassles. Sandy
Jessica
Is there any way your girl could manage to hit the mark on a peepee pad?
If you had time you could train her to use them on command and then go to a handicap stall plop one down and give her a go command. Roll it up and deposit it in the trash bin (it couldn’t be worse then some of the diapers that get put in them).
They have heavy duty ones and should be able to hold whatever she deposits especially if you have restricted her fluids a bit.
My SD is a 30 lb Springer and she uses peepee pads all the time since I’m not always in shape to get her out the door in a timely fashion.
Just a thought.
Thanks Jeanne !!
Yeah, i’m pretty sure she could use a pee pad
guess we’ll see! I’ll definantly pick some up! We just went and got our health certificate today…we are cleared to fly!! WOOHOO!
Sandy-
every bit helps!
I leave the 13th of this month and I will be returning on the 22nd of this month. Wish me luck and safe journeys! May my prayers be with you all for easy journeys and timely recoveries
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